Where are my old purchases?

We have moved the previous version of the site to: legacy.kelvindesigns.com

Purchasing a course:

Do I need to have a PayPal account to purchase or download?

Do I need to have a Kelvin Designs account to purchase or download?

How do I get my discount code to work?

Can I use more than one discount code?

My discount code does not work, what do I do?

Where can I get a receipt / invoice for my purchase?

 

Installing Lightroom presets, Lightroom preset brushes & more:

Will the Landscape Essential Effects Plug-in work with my version of Photoshop?

How do I Install Lightroom Presets?

How do I install Lightroom Presets in Photoshop?

 

Account questions or lost password:

I forgot my password, what do I do?

I don't know which email I signed up with, what do I do?

I never got my confirmation email when I signed up, what do I do?

I purchased a course from you before this new website, where can I download it?

 

Subscriber goodies, freebies and everything else:

Where are the free goodies / subscriber goodies you mention in your YouTube videos?

I missed the freebie of the day, can I still find it somewhere?

What is the difference between your training and your free tutorials on YouTube/Podcast?

I have a question that was not solved here or not covered, who do I contact?

Purchasing a course:

Do I need to have a PayPal account to purchase?

No. PayPal has a new option, once you have chosen your item and click on the PayPal checkout, on that next page you can choose the option : "No PayPal account" and it will just ask you for your credit card and no PayPal account will be created.

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Do I need to have a Kelvin Designs account to purchase or download?

Yes. If you have not created an account at purchase one will be created for you and a verification link will be sent to the email address that you purchased with. When you click the verification link you will be prompted to create a password for your new Kelvin Designs account. If you already have a Kelvin Designs account you will be asked to log in when you make your purchase.

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Can I use more than one discount code?

No, currently there is no way to apply more than one discount code at a time. If you have two discount codes for different items, purchase them separately using the appropriate discount code each time and you will get some extra savings ;)

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My discount code does not work, what do I do?

My discount codes are not cumulative, if my item is already on sale for a greater amount than your discount code it will give you the bigger discount. Check the following points as well:

1. Check to make sure you correctly typed in the discount code.
2. Make sure the code is not too old and expired.
3. Check to see if the item you want is not already discounted more than the discount code you are using.
4. Make sure the correct item is added to your cart that will have the discount applied.

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Where can I get a receipt / invoice for my purchase?

The email you received on purchase is your invoice, please keep a copy of it.

Installing Lightroom presets, Lightroom preset brushes & more:

Will the Landscape Essential Effects Plug-in work with my version of Photoshop?

The Landscape Essential Effects currently only functions with Photoshop CC 2014. Also you must have "Adobe Extension Manager CC" installed and not "Adobe Extension Manager CS". I am working on making this plug-in compatible with earlier versions of Photoshop.

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How do I Install Lightroom Presets?

I have put together a readme PDF that explains how to install Presets into Lightroom. Here is the direct link to the PDF: DOWNLOAD HERE

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How do I install Lightroom Presets in Photoshop?

I have put together a readme PDF that explains how to install Presets into Lightroom as well as Photoshop. Here is the direct link to the PDF: DOWNLOAD HERE

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Account questions or lost password:

I forgot my Kelvin Designs account password, what do i do?

Click the "Login" link at the top-right of kelvindesigns.com

Click the "Forgot password?" link below the password field. Enter the email address you used to create your account.

Enter the email address you used to create your account and click "Send Reset Email".

This will send you an email where you are able to reset your password to whatever new password you want.

If you forgot your user name or are having trouble with this please feel free to contact me and I will help you retrieve your account information or reset your password.

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I don't know which email I signed up with for my Kelvin Designs account, what do I do?

Contact me and I can take a look and help you locate it! Let me know as much information as you can and what emails you might have signed up with.

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I never got my confirmation email when I signed up, what do I do?

Sometimes your confirmation email for your purchase with the link to your course goes into your spam folder, please verify that this is not the case. If you still cannot find your confirmation email contact me and I can help you set up your account.

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I purchased a course from you before this new website, where can I download it?

If you have purchased a course from me prior to November 2014 you will be credited all of your previous purchases!

1. You will have to create a new account.
2. When you create your new Kelvin Designs account, use the SAME email address you used when purchasing from my old store, all of your previous purchases will be automatically assigned to your new account.
3. If you created a new Kelvin Designs account with a different email address, contact me and I will look up your previous purchases and assign them to your new account.

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Subscriber goodies, freebies and everything else:

Where are the free goodies / subscriber goodies you mention in your YouTube videos?

To access the free goodies that go with my tutorials, please click the links in the appropriate YouTube videos on my channel . You need to have a Kelvin Designs account and be logged in. Once you are logged in go to your library.

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What is the difference between your training and your free tutorials on YouTube/Podcast?

With my courses you get a more in-depth training, step by step and covering an entire subject. Any retouching, shooting or any training in my courses is very simple and intended to walk you from start to finish so you learn the entire process. My courses also come with all the raw files, sample files, textures, presets, etc. so you can follow along, (included in the downloads for the course). My course videos are also of a better quality.

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I have a question that was not solved here or not covered, who do I contact?

If you have a question, suggestion or need help with any of my products feel free to contact me.

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